Privacy Policy

1. Data We Collect

Documents You Upload

When you use Primer, you upload documents (such as operating memorandums, rent rolls, financial statements, and other real estate documents) for processing. We process these documents solely to provide the Service to you.

Account Information

When you create an account, we collect:

• Your name
• Email address
• Company name
• Payment information (processed by our payment provider)

Usage Data

We automatically collect information about how you use the Service, including:

• Features and functions you use
• Documents processed (metadata only, such as count and file types)
• Session duration and frequency of use
• Error logs and performance data
• Device information and browser type
• IP address and approximate location

2. How We Use Your Data

We use your data for the following purposes:

• Providing the Service: Processing your documents and delivering results
• Account Management: Creating and managing your account, processing payments
• Communication: Sending service updates, security alerts, and support messages
• Improvement: Analyzing aggregated usage patterns to improve the Service
• Marketing: With your consent, sending promotional communications
• Legal Compliance: Meeting our legal obligations and protecting our rights

3. Subprocessors

We use the following third-party service providers (subprocessors) to help deliver the Service. These providers may process your data as necessary to provide their services to us:

All subprocessors are contractually obligated to protect your data and use it only as necessary to provide services to PropRise.

4. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption in transit: All data is encrypted using TLS/SSL when transmitted
• Encryption at rest: Stored data is encrypted using industry-standard encryption
• Access controls: Limited access to data on a need-to-know basis
• Secure infrastructure: Hosted on enterprise-grade cloud infrastructure

While we implement these safeguards, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your data as follows:

• Account information: Retained while your account is active
• Uploaded documents: Retained while your account is active or as needed to provide the Service
• Usage data: Retained for analytics purposes in aggregated form

Upon termination of your account or upon your request, we will delete your personal data and uploaded documents within a reasonable timeframe, except where we are required to retain data for legal or compliance purposes.

6. No AI Training

7. No Selling of Personal Data

8. Aggregated Data

We may collect and use aggregated, anonymized data derived from your use of the Service for:

• Analytics and performance monitoring
• Service improvement and development
• Research and reporting
• Marketing (e.g., "X documents processed")

Aggregated data does not identify you or your organization and cannot be used to reconstruct your individual data.

9. Your Rights

Depending on your location, you may have certain rights regarding your personal data:

• Access: Request information about the personal data we hold about you
• Correction: Request correction of inaccurate personal data
• Deletion: Request deletion of your personal data and uploaded documents
• Objection: Object to certain processing of your personal data

To exercise these rights, please contact us at jmd@proprise.io. We will respond to your request within a reasonable timeframe.

Note: We do not currently offer a data export feature. You may request deletion of your data, but we cannot provide a packaged export of all your data.

10. Cookies and Tracking

We use cookies and similar tracking technologies for:

Essential Cookies

Required for the Service to function, such as maintaining your login session.

Analytics (PostHog)

We use PostHog to understand how users interact with the Service. This helps us improve features and user experience. Analytics data is collected in aggregate form.

Marketing Pixels

We may use marketing pixels (such as from advertising platforms) to measure the effectiveness of our marketing campaigns. These pixels may collect information about your visit to our site.

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Service.

11. Children's Privacy

The Service is not intended for anyone under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information.

12. International Users

The Service is currently available only in the United States. All data is processed and stored in the United States. By using the Service, you consent to the transfer and processing of your data in the United States.

If you are accessing the Service from outside the United States, please be aware that your data may be subject to U.S. laws, which may differ from the laws of your country.

13. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on the Service prior to the change becoming effective. We encourage you to review this Privacy Policy periodically.

Your continued use of the Service after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: